Privacy Policy


Tasawaq.me is a service which belongs to Snap Solutions which is a Legal Entity established in Lebanon having office address at Zouk Mosbeh - Mount Lebanon, Lebanon.
We operate www.tasawaq.me. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the Site.
Your privacy is the top consent for us. We shall therefore use only your name and other information which is related to you in the manner mentioned in the privacy policy only. We will only collect that information which are must for us and will help us in improving your shopping experience.
While browsing Tasawaq.me, it is not necessary to provide your personal details. As long as you are not buying from us or not creating an account on Tasawaq.me, you are an anonymous person for us.

 


Tasawaq.me Collects the Following Data
The following information may be collected by Tasawaq.me for processing your orders. This information may also be used for return, sending promotional newsletters and retargeting options. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We will also use the information obtained from you for the following purposes:
•    Process your orders
•    Provide you services and information offered through our website.
•    Administer your account on our website
•    Verify and carry out financial transactions you make online with us.
•    Audit the downloading of data from our website.
•    Improve website performance
•    Send you promotional newsletter and relevant re-targeted ads.
Also, if you do not wish to receive any promotional newsletters from us, you may opt out at any point of time.
We may pass your name, address and phone number to a third party logistics partner (supplier, courier partner) to deliver your products in a fast, efficient and secure manner.
Payments made on our site will be processed by our agreed financial agent and therefore you should submit the data which is accurate and not misleading.
You may access this personal information whenever you want:
•    Orders status (pending, pending approval, ready to dispatch, delivered etc.)
•    Bank details
•    Newsletter to which you have subscribed
You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

 


Fraud Prevention and Credit Check
The information provided by you while placing the orders may be scrutinized by us using FPA (Fraud prevention Agencies) who help us make a better decision of the authenticity of the registered customer. If you would like to see more information about this, or the agencies we use, please contact us.

 


Other uses of your Personal Information
Your personal information may also be used for market research and opinions. Your details are anonymous and will only be used by us for statistical purposes. You have the liberty of opting out at any point of time. If we are asking you for any questionnaires or market research your personal information will not be shared to any third party agency. Also, you will only be asked to disclose your email if you would like to take part in the competitions.
We may also send more information about us more often like promotions, offers, product quality, and newsletters. In case you do not wish to receive any of the above or related things, please click the unsubscribe link in any email sent by us. Within 7 working days (days which are neither (i) a Saturday nor Sunday, nor (ii) a public holiday anywhere in Lebanon) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

 


Competitions
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

 

Our Partners and Links
We may share your personal information with other companies in our group or associated with our business. This information may be passed on to our marketing partners and fraud prevention partners. Your personal information may be passed on to accomplish any of the below goals:
•    Delivering products to you using third party logistics.
•    To analyze data and to provide us with marketing and customer service assistance.
•    For prevention of fraud and credit card reduction.
•    We may transfer our databases if we sell our business or a part of it.
Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

 

Use of Social Media Plugins
Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”.
Our website may use social plugins (“plugins”) provided by the social network twitter.com, operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA (“Twitter”). The plugins are identifiable by a Twitter logo or the notice “Twitter Social Plugin”.
Our website may use social plugins (“plugins”) provided by the social network linkedin.com, operated by LinkedIn Ltd., 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). The plugins are identifiable by a LinkedIn logo or the notice “LinkedIn Social Plugin”.
When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Social Media servers. They directly transfer the plugin content to your browser which embeds the latter into the website, enabling these social media platforms to receive information about you having accessed the respective page of our website. For this purpose, the internet address of the visited site (your IP address included) is transferred to their server where the data are stored.
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.
If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website, please log off Facebook before entering our website. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.
For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy.

 

Cookies
While browsing, it is not necessary to accept cookies on our website. However, when you are placing an orders with us, you will have to set your browser to accept cookies.

 

Concept of Cookies and how we use them.
Cookies and flash cookies are small files that are saved on your data carrier which store specific customer information about your preferred settings. We use cookies to enhance our website layout to suit your interests based on your past buying behavior. They are also useful to save any information you provided us, so that they can be auto filled, the next time you visit the website.
We use cookies to recognize that you have visited our website before and the setting you preferred while browsing our website.

 

Type of Information we Store
We do not use any cookies to store any personal information and therefore they can’t be traced back to an individual user. When the cookie is activated, it gives and ID number which is solely used for internal reference and cannot be used to identify the user. This anonymized information facilitates us to get the page view analytics and buying behavior on our website.

 

Re-targeting
Our website uses re-targeting, which allows us to make our online offer more interesting for you. Re-targeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

 

Declaration of Consent
I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.

 

How can I prevent cookies from being stored on my computer?
You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept Tasawaq.me cookies but block our partners’ cookies, you can set your browser to block third party cookies.
Usually, your browser’s help section will provide information on how to change your cookie settings.
We recommend only changing the browser setting for your profile on shared computers.

 

Google Analytics Integration
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

Log Information
When you are visiting Tasawaq.me, your information is being transferred from your browser to our server and it will be save there. This may include key analytics figures like time and date or visit to our site, number and type of pages viewed, IP address, URL from which you have been referred to Tasawaq.me, etc.
Once we gather all this information, all IP addresses are deleted or anonymized.
This anonymous information is then used to improve your shopping experience on our website by making the navigation more user-friendly.

 

I hereby give my permission for Tasawaq.me to analyze and use protocol data to develop and optimize their online shop.
Consent
By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy to verify your identity.

Your Rights
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at support@tasawaq.me